Refund policy

We want you to be 100% satisfied with your crystal energy! See below for details on our return policy. 

Do you offer returns? 

It depends. All Sale Items and items marked 'final sale' cannot be returned or exchanged. Furthermore, due to the limited inventory and rarity of many of the crystals, select crystals will be final sale.

We generally offer returns for our bracelets, necklaces and most crystals (unless specified in Details on the product page or purchased during a sale/promotion) within 30 days of the date your package was delivered. 

All earrings, bath and body products, sprays and mists, candles and clearing tools (sage sticks, incense cones and sticks and resins) are final sale and not eligible for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When do I need to ship the merchandise back to OMC? 

The merchandise must be shipped back to us within the aforementioned 30-day window of receiving your package, once your return has been approved.

How do I start the return process? 

To start a return, you can contact us at omnimagicrystal@gmail.com. Please note that returns will need to be sent to China.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Are shipping charges refundable? 

No, they are not. 

Is there a restocking fee? 

Orders of $200+ will incur a 10% restocking fee. 

If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!

 Damaged Items

If you receive an item that is damaged or defective, please contact customer service immediately. All damages must be reported to our customer service team within 14 days of receiving your product.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at omnimagicrystal@gmail.com.